Reaching the FairCrown Support Desk
How Our Hours Line Up With Australian Time
Our support team is staffed across Australian time zones, so a message sent from Sydney, Melbourne, Brisbane or Perth during AEST or AEDT reaches someone working that shift. Live chat runs 24 hours a day, seven days a week, with no blackout windows on weekends. Email is handled by the same team and is typically processed within the same business day.
How to Choose Between Chat and Email
Live chat suits anything that needs an answer while you are logged in, and email suits anything that needs attachments or a written record.
| Channel | Availability | Typical response | Best for |
|---|---|---|---|
| Live chat | 24 hours, 7 days | Under two minutes in testing from Australian time zones | Login problems, bonus activation, pending deposits |
| Email at [email protected] | Received around the clock | Same business day | KYC documents, complaints, account closure, data requests |
Chat opens from the game lobby on both desktop and mobile browsers, so you can ask a question without leaving a pokie session.
What to Have Ready Before You Write
A short, complete first message saves a round of questions. Include the email address registered to your account, the date and time of the issue in AEST or AEDT, and the method and amount for any deposit or withdrawal. Attach a screenshot if an error message appeared.
For verification queries, photograph your Australian driver’s licence, passport or Medicare card together with a proof of address such as a utility bill or bank statement, and make sure every corner of the document is visible. For a complaint, put Complaint in the subject line and quote the transaction reference so it can be routed to the right person without delay.
Where to Send Written Requests
Write to [email protected] from the address registered on your account, because we do not discuss balances or personal details with unverified senders. The same address receives document uploads, complaint escalations and data requests, and each message is acknowledged by email once it is logged.