Legal Details for faircrownaussie.com

Who Operates This Website

The website faircrownaussie.com is operated by Novatrix SRL, a company established in Costa Rica with the address Novatrix SRL, Calle 5, Escazu, San Jose, Costa Rica. A company registration number is not published on the site, and formal correspondence should be sent to [email protected].

Services here are not an Australian gambling offering. No Australian licence stands behind this site, and the Tobique licence carries no standing under Australian law, so anyone reading this from Australia should check what applies to them personally before playing.

Links to Outside Sources

References to outside organisations, payment providers or game studios are for information only. We do not control what other websites publish, and a mention of a third party is not an endorsement of its content or services. If an outside page changes or disappears, we are not responsible for what it now says.

Copyright and Game Provider Trademarks

Text, layout, graphics and the FairCrown name and logo belong to Novatrix SRL and may not be copied or reused without written permission. Game titles, artwork and logos belong to their studios, including Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Nolimit City, BGaming and Play’n GO, and appear here under those studios’ distribution agreements. Screenshots on this site show our lobby and are used to describe the service. Requests to quote or republish our material go to [email protected], and we reply by email once the request is logged. Removal requests from a studio or rights holder are handled in the same way, and disputed material is taken down while the claim is reviewed.

Who Answers for the Content of This Site

Novatrix SRL is responsible for the pages published under faircrownaussie.com. Bonus figures, limits and payment details are checked against the current promotions page and cashier before each update, and where a page and the live offer differ, the terms shown in your account at the time of the offer apply. An outdated figure that you spot can be reported to [email protected], and it is corrected on the next update.

How to File a Complaint and Escalate It

Write to [email protected] with Complaint in the subject line, your registered email address and a description of what happened, and we acknowledge the message by email in the same business day. A second review is carried out by a team member who was not involved in the first response. If you still disagree with the outcome, you may take the matter to the Tobique Gaming Commission, the authority named on our licence, and keep the email thread as evidence.

Licence and Regulator

Contact Details

Email [email protected] for legal, licensing and content questions. Postal correspondence goes to Novatrix SRL, Calle 5, Escazu, San Jose, Costa Rica. We do not publish a telephone number, and live chat is available for account questions around the clock.