Your Personal Data at FairCrown Casino
Who Controls Your Data
The data controller for this website is Novatrix SRL, the operator named on our Tobique Gaming Commission E-gaming licence No. 0000002. Our address is Novatrix SRL, Calle 5, Escazu, San Jose, Costa Rica. Every privacy question can be sent to [email protected], and it will be handled by the team that manages account data.
How Long We Keep Your Records After Closure
While your account is open we hold the profile, transaction history and verification documents needed to run it. After you close the account, we keep identity, payment and game records for five years to meet anti-money laundering duties and to answer disputes, then delete or anonymise them. Marketing preferences are removed within 30 days of closure, and cookie data expires on the schedule described in the cookie section below.
How to Lodge a Complaint About Your Data
Start by writing to [email protected] with Privacy Complaint in the subject line, and we will reply by email with the outcome of our review. If you remain dissatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) if you live in Australia, or to the data protection authority in the country where you live. Complaints about our licensed conduct can also be raised with the Tobique Gaming Commission.
Why We Process Your Data
We process data to perform our agreement with you, which covers running your account, crediting bonuses and paying withdrawals. We process identity and payment records to meet legal obligations on age checks and anti-money laundering. Fraud prevention, account security and multi-account detection rest on our legitimate interest in protecting players and the platform. Promotional emails and messages are sent only if you tick the promo materials box at registration, and you can withdraw that consent at any time.
How to Exercise Your Rights
You may ask us to give you a copy of your data, correct errors, delete data we no longer need, restrict how we use it, stop processing based on our legitimate interest, or send your data to you in a portable format. Email [email protected] from your registered address and say which right you are using. We verify your identity first and respond within 30 days. Deleting data that we must retain for anti-money laundering purposes has to wait until the retention period ends.
Who We Share Data With
We share only what each recipient needs to do its job.
| Recipient | Data shared | Purpose |
|---|---|---|
| Visa, Mastercard, PayID, POLi | Name, amount, payment reference | Card and bank deposits and withdrawals |
| Skrill, Neteller, MiFinity | Account email, amount | E-wallet transfers |
| CoinsPaid | Wallet address, amount, currency | Crypto deposits and withdrawals in BTC, ETH, LTC, SOL, USDT and USDC |
| Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Nolimit City, BGaming, Play’n GO | Player ID, session and round data | Running games and settling results |
| Tobique Gaming Commission | Records requested under our licence | Regulatory oversight |
We do not sell player data.
Data We Collect When You Use FairCrown
| Category | Examples | When collected |
|---|---|---|
| Registration | Email, password, full legal name, date of birth, mobile number, residential address, AUD currency | When you open an account |
| Payments | Method used, amounts, timestamps, wallet address for crypto | On every deposit or withdrawal |
| Verification | Australian driver’s licence, passport or Medicare card, proof of address | Before the first withdrawal |
| Technical | IP address, device type, browser, session logs | Every visit |
| Cookies | Session, preference and analytics identifiers | Every visit, subject to your choices |
How Cookies and Analytics Work
Strictly necessary cookies keep you logged in and protect the cashier, and they cannot be switched off without breaking the site. Preference cookies remember settings such as your cookie choice, and analytics cookies show us which pages and games are used so we can fix errors and improve navigation. You can refuse non-essential cookies through the cookie notice or your browser settings, and clearing cookies in your browser removes them at any time. The 128-bit SSL and PGP encryption on the site protects data sent to us, whatever your cookie settings.
When Your Data Leaves Australia
Our servers, our operator and our licensing authority are all outside Australia, so your data is transferred and stored abroad, in Costa Rica and in the locations used by our payment and game providers. Data is kept on secure servers, transmitted with 128-bit SSL and PGP encryption, and shared with providers only under the terms described above. By registering you accept this transfer, and you can object by writing to us.
Where to Send Data Requests
Send access, correction, deletion and portability requests to [email protected] with Data Request in the subject line. Requests that come from an address not registered to the account are not processed until identity is confirmed with the documents used for verification.