Staying in Control While You Play at FairCrown
How to Set Limits and Take a Break
Every account has deposit limits, loss limits, wager limits, cooling-off periods and self-exclusion in the account dashboard, and you can use them without contacting support. A limit that makes your play stricter takes effect immediately. A change that loosens a limit only applies after a cooling-off period, so a rash decision in the middle of a session cannot undo a sensible one. Limits are set per account, apply to the AUD balance, and stay in force across desktop, mobile browser and the PWA shortcut, so switching devices never resets them.
| Tool | What it does | When a change applies |
|---|---|---|
| Deposit limit | Caps the amount you can add in a chosen period | Lower: immediately. Higher: after cooling-off |
| Loss limit | Caps net losses in a chosen period | Lower: immediately. Higher: after cooling-off |
| Wager limit | Caps the total amount staked | Lower: immediately. Higher: after cooling-off |
| Cooling-off period | Blocks play for a period you choose | Starts immediately |
| Self-exclusion | Closes access to your account for the period you request | Starts immediately |
Self-exclusion with FairCrown is arranged separately from national registers, so ask live chat or email [email protected] to activate it on your account.
Recognising Warning Signs and Keeping Minors Out
Warning signs include betting more than you planned, chasing losses with larger deposits, borrowing money to play, hiding how much you spend, neglecting work or family, and feeling anxious or irritable when you are not playing. If two or more of these sound familiar, use a cooling-off period straight away and talk to someone you trust.
Gambling is for adults aged 18+ across all of Australia. We ask for your date of birth at registration and check it against your Australian driver’s licence, passport or Medicare card before any withdrawal, and we close accounts that fail the check. If children share your phone, tablet or computer, keep your login details private, do not save passwords in the browser, and use device controls such as Apple Screen Time or Google Family Link to block gambling sites.
Planning a Budget Before You Play
Treat pokies and live tables as paid entertainment, the same as a night at the cinema, and never as a way to earn income or clear debt. Decide on an amount you can afford to lose before you deposit, set a deposit limit that matches it, and stop when the budget is spent. Write the figure down, check your deposit history in the cashier once a week, and treat any deposit above the plan as a signal to step away for a day. Winnings should be withdrawn rather than recycled into the next session when they take you past your planned budget. Avoid playing when you are tired, upset or drinking, and never fund a session with a credit card or borrowed money.
Where to Get Help
Free, confidential support is available across Australia, and you do not need to be in crisis to call. Gambling Help Online offers counselling around the clock on 1800 858 858. Lifeline provides 24-hour crisis support on 13 11 14. Gamblers Anonymous Australia runs peer support groups.
BetStop is the National Self-Exclusion Register, an Australian Government initiative. It covers operators licensed in Australia, so it is a national resource rather than a way to exclude yourself from FairCrown.